Booking Rules and Terms
General Terms and Conditions when you book with Vidhave. The terms listed here, except for cancellation policies, apply to all bookings made with us. This includes bookings through our website, our app, or if made through a third party.
YOUR BOOKING
We recommend booking on www.vidhave.se, as the cancellation terms there follow this agreement. If you book through other channels, different cancellation rules might apply, so please be aware of those. For manual or phone bookings, there's an extra booking fee of 240 SEK.
BOOKING CONFIRMATION
Once we've received your booking, you'll get a confirmation email. It will include details like the number of guests, price, your chosen accommodation, and any other products and services part of your booking.
TRAVELING WITH CHILDREN
Children under 5 years old can sleep in their parents' bed at no extra cost and do not need to be included in the number of guests when booking.
AGE LIMIT
All our accommodations require that the booking guest and the responsible guest during the stay are over 25 years old.
PRICE ACCURACY
The total cost of your stay covers the room price, taxes, and fees that apply when you book. Any extra services or orders you make before or during your stay (but not with the initial booking) will be added to your bill and need to be paid before you leave. If there are any changes to taxes or other government requirements that are out of our hands, these will affect future bookings. Your bill will be settled either before you leave or during the online checkout. If the final payment isn't made, the credit card used for your booking will be charged an extra 499 SEK.
CHECK-IN, IDENTIFICATION & CREDIT CARD.
Our check-in process is all online, and you'll get access to your place from the official check-in time. When you check in, we'll ask for a valid credit card for identification. This card will also be used to cover anything you consume and any unexpected costs when you check out. The person checking in must be the cardholder. If you switch credit cards, the new card will be used for future charges.
Payment and Cancellation Policy
The booking rules below apply to reservations made on our website or through other contact with us, unless we've agreed otherwise.
FLEXIBLE BOOKING cancellation policy and fees, whichever is highest:
- Admin fee for changes & cancellations: 499 SEK
- 1 week before arrival: only the admin fee
- Less than 1 week before arrival: A fee equal to the lowest amount of either 5 nights or your entire stay.
- Less than 1 day before arrival: A fee equal to the lowest amount of either 10 nights or your entire stay.
Your card will be charged for the booking 3 days before arrival, or at the time of cancellation.
PRE-BOOKING cancellation policy and fees, whichever is highest:
- A 15% deposit is paid when you book.
- Up to 28 days before arrival: only the deposit
- from 28 days before arrival: 85% of the booking price
- From 1 day before arrival: 100% of the booking price
- Fees will be charged for a maximum of a 30-day stay.
The final payment for your booking will be charged to your card 28 days before arrival.
OWNER BOOKING: Bookings made by the property owner or their family. The booking itself is free, and cancellations are free until arrival. If you don't show up without cancelling, you'll be charged 300 SEK.
BOOKING THROUGH ANOTHER PARTY: If you book through a third party, you'll follow the cancellation rules agreed upon in your contract with them. These are outside of our control.
ACCESS TO ACCOMMODATION: Vidhave is obliged to hold a booking for no-shows until 10:00 AM the day after your arrival. If you haven't cancelled or arrived by this time, we'll cancel the room without contacting you. The period until 10:00 AM the day after arrival is considered used, and Vidhave will cancel on your behalf. A fee will then be charged according to the booking's cancellation policy.
RESPONSIBILITY FOR DAMAGE
Whoever booked a stay at Vidhave, or anyone acting as a guarantor for the room, is responsible for any damage caused by carelessness or inappropriate behavior.
All Vidhave accommodations are smoke-free. If this rule is broken, Vidhave has the right to charge a fee for deep cleaning and extra laundry. This fee is 4500 SEK and will be charged to the guest responsible for the room.
BORROWING AND RENTING EQUIPMENT
Vidhave might offer you the chance to borrow or rent equipment. Guests who use these offers take responsibility for the equipment, including keys, according to the terms for borrowing and renting below.
Terms for borrowing and renting equipment
Terms for borrowing
- Equipment borrowed is valid for the period agreed upon when you borrowed it.
- If you go over the lending time, it'll be considered a rental based on the agreement below.
- All other conditions are the same as for rentals.
Rental Conditions
- Rentals are charged per day
- Unless we've agreed otherwise, please return the vehicle or equipment to where you picked it up, during our opening hours.
- We can't refund you for any agreed time you haven't used.
- If the rented item gets damaged, you'll be responsible for covering the costs.
- Vidhave doesn't take any responsibility for personal injuries or damage to your clothes that might happen during your rental period.
- If you go over your rental time, we'll charge you for another full day's rental, plus an extra 200kr fee.
- You can only use the rented item and any other equipment here on Gotland.
Theft protection is included when you borrow or rent from us.
If a vehicle or equipment gets stolen, you'll only pay the deductible, which is:
Deductible:
- Standard Bike: 1000 kr
- Bike Helmet: 50 kr
- Child Bike Seat: 50 kr
For the insurance to be valid, you need to make sure of the following:
- The item you rented must have been locked when it was stolen.
- You need to be able to show us the key to the item's lock.
- You'll need to give Vidhave a copy of the theft report you filed with the Police (Police Phone +46 114 14).
If a lost rented item is found, it will belong to Vidhave. The insurance is only valid if you've met points 1-3. If you don't meet these responsibilities, you'll have to pay the full value for the lost vehicle or equipment: 7,500 kr. You, as the renter, must personally file the police report.
Issues and damage during use.
If there's a big problem or damage to a vehicle or equipment, please contact Vidhave right away at +46 498 660 996. If the equipment has a fault, Vidhave will help you on site, as long as:
- You, the renter, have tried to fix the damage yourself, using your own ability and any repair kit you have.
- We can provide assistance during our regular opening hours.
CHARGING YOUR ELECTRIC CAR
You'll find electric car charging stations at our accommodations and restaurants. Just make sure to bring your own charging cable. You can manage the cost using your phone at the charging station, and the price will be shown when you start charging. If you pay with Swish, there's an upfront payment of 399 SEK per charging session. Once you're done, the difference will be refunded based on the actual energy you used.
ENERGY AND WATER CONSUMPTION
Your energy and water usage is included in your fee at a fixed price.
Vidhave is evolving into an eco-friendly place to stay, where you can help manage your costs by saving resources. Soon, you'll be able to choose to pay only for what you use, rather than a fixed fee. If you choose that, payment will be based on these rates:
- Water: 75 SEK/m3 (7.5 öre per liter)
- Electricity: 4 SEK/kWh
- Heating & Cooling: 4 SEK/kWh
If you go for the variable price, we'll refund your fixed fee. Instead, your actual usage will be added to your bill each day and settled when you check out.
FORCE MAJEURE If things happen that are out of our control – like strikes, lockouts, or fires – and it makes it impossible to stick to this agreement, either party can cancel the agreement without having to pay compensation.
COURT
Any disagreements between you (the guest) and us (the hotel) will be handled under Swedish law. If we can't sort things out nicely, the hotel's legal jurisdiction will apply, unless consumer protection laws say otherwise.